You should print 2 copies of the document one for your records and one to pass on to the customer. Contact customer services on 0800 111 333 or via Live Chat. Credit will not be given for residual PRODUCT in any cylinder. in order to return their precious cylinder and thereby stem the expense, especially if one only uses a little gas every so often. This ensures safe and reliable cylinders … - For gas you must either return the gas to a BOC Gas and Gear shop or arrange for BOC to collect the gas by calling 1890 355 255. Refunds if you are a business customer >, Guide to MIG (Metal Inert Gas) Welding Processes, Guide to TIG (Tungsten Inert Gas) Welding Processes, Our Industrial Cylinder Gas and Rental Prices, Our Medical Cylinder Gas and Rental Prices, Our Balloon Cylinder Gas and Rental Prices, Our Special Gas, Refrigerants and Chemicals Cylinder Gas and Rental Prices, Our Sureserve Cylinder Gas and Rental Prices, Pureshield Argon Cylinder, Industrial Grade, Compressed Gas, Oxygen Cylinder, Industrial Grade, Compressed Gas. Reproduction without permission is strictly prohibited.Details given in this document are believed to be correct at the time of printing. The cylinders will be collected within 15 working days of your call. Most gas cylinders belong to the gas suppliers who provide cylinders under a rental agreement. cylinders. Refunds if you are a consumer customer - We may make a deduction from the reimbursement for loss in value of any goods supplied, if the loss is the result of unnecessary handling by you. The T Size helium hire cylinder from BOC comes with an inflator, hire for up to 8 weeks and includes delivery and collection to one address. ICC Agents must also select the Scan Package. Visit BOC Gas & Gear in West Midlands DY5 3UL to get your Flogas gas bottle today. The firm says this will enhance the planning of adequate supply of medical oxygen and medical air in response to the Covid-19 Pandemic. For ICC Agents the material and quantities will automatically be displayed when the Scan Package has been selected. - If you cancel an order, we will not charge you, or where you have already paid we will reimburse you, for: 6. This will ensure you do not incur additional rental charges for a cylinder no longer required. • This policy applies when you wish to return items because they are no longer required. You should confirm that the customer detail is correct before proceding. 3. Once enrolled your free course will be available for 30 days from My Courses. I have returned my cylinders; why am I still being charged? This section applies only to customers who are individuals acting wholly or mainly outside the course of a trade, business or profession. BOC Gases New Zealand Limited 988 Great South Road Penrose AUCKLAND PH: 0800 111 333 www.boc.co.nz Please allow between 1-3 days for cylinder collection. At Flogas, we have stockists all around the UK for your convenience. Industrial and Medical Gas manufacturer, BOC Kenya Plc, has called on both the private and the general public to return all underutilized medical cylinders to their factory outlets across the country. cylinders. We will not refund delivery charges where only part of an order is delivered and subsequently returned to us; and Payment is subject to the customer producing photographic ID showing the customer’s full name and address and the photographic ID … CYLINDERS (a) CUSTOMER shall not fill or refill any CYLINDER with any gas, liquid or solid, or permit any of them to be so filled or refilled except by Linde and shall promptly return to Linde all empty CYLINDERS, in good condition, with valves tightly closed. provided that the gas or goods have been returned. Does BOC offer a warranty for its product range? • Proof of purchase will need to be established before a return can be accepted. • This policy does not affect your statutory or contractual rights related to faulty or defective products. specifically made or obtained to customer order; (c) goods that have been personalised; and (d) any product that once it has been delivered deteriorates rapidly (e.g. 08 Home Oxygen Cylinders Equipment Guide. 4. Did you know that your internet browser is out of date? We will discuss making arrangements with you to have the product exchanged or returned for refund, provided that: Once you have this message please click on the 'Submit Order' button. Hazards Classification Labelling and Our gases are supplied in a range of options from compressed gas cylinders, through liquid bulk delivery to pipeline connections for our largest customers. better, you gain peace of mind. Does BOC offer a warranty for its product range? (including any applicable surcharges). In either case you will have to bear the direct cost of returning the Job Location: Belfast. To provide the highest quality, all cylinders are tested at every fill ... Return the cylinder to a designated ‘in use’ or empty storage area. (a) subject to any deductions or exclusions below, the price you paid for the gas, goods and services (including any applicable surcharges); Each domestic customer may return a maximum of five cylinders per calendar year in return for payment of £7.50 per cylinder. This should only be used when the customer is physically returning the cylinders to the agent. Dry Ice). Alternatively, you can visit us through a mobile device (smart phone or tablet). When you invest in BOC gas equipment you are making an investment in your future. Delivery of Cylinders 4. milesEquipment Malfunction 5. Customer Order Ref: Enter any customer reference in this field in the normal way. 0800 111 333 and they will be able to advise you further. The reimbursement Many retailers and suppliers of gas bottles will allow you to return your gas bottle once used. Free delivery for many products! 0800 111 333 or contact us via Live Chat. Product range includes:- Cutting torches This option should be used when a BOC customer wishes to return cylinders to a BOC Agent. Where BOC collects the gas from you we will charge you our standard delivery charge. Then when it needs replacing just return your empty cylinder to any approved ALbee™ reseller in the UK and exchange it by purchasing a refill cylinder. Pay on account, by Direct Debit or by card. Cylinder colour The cylinder colour is the secondary means for identifying the nature and hazards associated with the gas contained in the cylinder. BOC Healthcare provides an established and dedicated service of home oxygen to patients requiring long term oxygen therapy. Safety hazards can be created if contaminants are allowed to pass back into the cylinder. Cylinder Exchange Programme. - If you cancel an order, we will not charge you, or where you have already paid we will reimburse you, subject to the deductions or exclusions below, the price you paid for the gas, goods and services - We will make the reimbursement within 14 days after the day we receive back any gas or goods supplied or, if earlier, 14 days after the day evidence is • Please note that there is a distinction between gases and all other goods. The Linde Group is known as one of the world leaders in gases, engineering and healthcare. provided at the time when you cancel the order. Enter the account number into the initial screen and click on the 'GO' button. This should only be used when the customer is physically returning the cylinders to the agent. Browse frequently asked questions about the BOC Shop, contact telephone numbers and storefinder. Empty Cylinder Return. To access our new website, please download the latest version of Internet Explorer, Firefox, Chrome, or Safari. At Flogas, we have stockists all around the UK for your convenience. General Note: Visit BOC Gas & Gear in Staffordshire ST1 5PE to get your Flogas gas bottle today. (a) call into a Gas and Gear shop; I have received an incorrect item in my order, what should I do? We have two simple ways of returning cylinders: Collection – Cylinders can be picked up by BOC, however a pick-up charge does apply. How can I return faulty items/cylinders? COVID – 19: BOC Gases calls for return of underutilized Medical Gases cylinders 31st March 2020 Industrial and Medical Gas manufacturer, BOC Kenya Plc, has called on both the private and the general public to return all underutilized medical cylinders to their factory outlets across the country. return to BOC immediately. For safety reasons you should not attempt to post any gas cylinders. Failed Delivery 6. For Calor Gas Bottles, visit their gas bottle return and return page. As well as getting premium products to help you do your job If you wish to return or exchange your product please contact us through 0800 111 333 within 14 days of receiving your goods or, in the case of faulty or defective goods, within 14 days of you becoming aware of the fault or defect. BOC reserves the right to charge for the return freight whereby a customer has simply changed their mind and may also charge a restocking fee. all goods in that order. ICC Agents must also select the Scan Package. Recycling gas bottles Some local authorities accept gas bottles at household waste recycling centres. I have received an incorrect item in my order, what should I do? The firm says this will enhance planning of adequate supply of medical oxygen Contact customer services on 0800 111 333 or via Live Chat and have your order reference number to hand. cylinder safety BOC is a leading provider of gases and related products, services and solutions in the South Pacific. Replace Faulty Set actual return Please indicate claim type by mileage) using the appropriate number in box below Date of supply or collection of set Please state number of deliveries made to patient based on the total return mileage travelled on each The T size contains 3.6 cubic metres of helium and can fill: Up to 500 x 9" latex balloons or Up to 400 x 10" latex balloons or When no longer required these cylinders are returned back to the gas supplier. Return it to BOC or the agent/outlet you purchased it from for a satisfactory replacement. To enrol on the free courses you need to register for a free account.. Return to Course Catalogue This can result in unsafe situations. BOC is the largest supplier of industrial gases and related equipment in the United Kingdom. - We are unable to refund: (a) gas in cylinders where you have broken the valve seal (this is due to health protection reasons); (b) goods that have been 0800 111 333 or via Live Chat and have your order reference number to hand. These include lightweight portable cylinders for use in ambulances and at home, cylinders to fit a range of medical equipment such as anaesthetic machines or ventilators, and larger cylinders to supply piped gas direct to wards. (b) call us on 0800 111 333 or contact us via Live Chat. Other cylinders need to be disposed of in a safe and environmentally friendly way. BOC cylinder rental in the UK. us other than in new condition with any packaging or containers undamaged (c) goods that have specifically made or obtained to customer order; (d) goods that have been personalised; and (e) any product that BOC Healthcare provides medicinal gases in a variety of cylinder sizes. For gas cylinders other than Calor Gas, read the advice on the UKLPG website. - We are unable to refund: (a) gas in cylinders where you have broken the valve seal (this is due to health protection reasons); (b) goods that are returned to 5. DO NOT use a gas cylinder if the label is missing or illegible, or if the heat tag has been damaged. I share some of the contributors' frustration. - If you cancel an order for a service after provision of that service has begun we may deduct an amount proportionate to the amount of the service that has been - For gas you must either return the gas to a BOC Gas and Gear shop or arrange for BOC to collect the gas by calling 0800 111 333. We have two simple ways of returning cylinders: Collection – Cylinders can be picked up by BOC. In either case you will have to bear the direct cost of returning the gas to us. Self Service – Cylinders can also be returned to your local Gas & Gear or Gas Agent. When you have entered all of the relevant information please click on the 'Validate Order' button. To return an order contact customer services via Live Chat or call 0800 111 333 and they will be able to advise you further. For safety reasons you should not attempt to post any gas Are you ready to take the lead? For goods bought other than in a Gas and Gear shop, BOC will provide returns information with your delivery note, or when you notify us that you wish to cancel the order. accessories- Cylinder trolleys - Cylinder cages- Rail specific welding equipment. Its that easy… no … Where BOC collects the gas from you we will charge you our standard delivery charge. will be made using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise. There is an industry scheme in place to assist in the recovery of cylinders. Where BOC collects the gas from you we will charge you our standard delivery charge. All BOC gas regulators, torches, torch shanks and cutting attachments come with an exclusive five-year conditional warranty. Simply purchase an ALbee™ small cylinder from any approved reseller. - We will deduct a restocking fee of 25% of the invoiced item value (exclusive of VAT, where applicable), so the credit will normally be 75% of the amount you begun. If no gas, goods or services were supplied, 14 days after the day on which we are informed about your decision to cancel the contract. Once you have finished using the gas within your BOC cylinder you should return the cylinder to us as soon as possible. Returning gas or goods to BOC To access our new website, please download the latest version of Internet Explorer, Firefox, Chrome, or Safari. We have a cylinder type and size to suit all requirements. 5. Job Title: Cylinder Driver. ... → Never repaint or disguise markings and damage on cylinders. Avoiding cylinder contamination – backflow Backflow occurs when air enters a cylinder by flowing through an open valve or an empty cylinder. The contents of BOC medical gas cylinders appear on the product label affixed to the shoulder, body or cylinder collar. Empty Cylinder Returns. (c) rental charges (where applicable). Alternatively, you can visit us through a mobile device (smart phone or tablet).We support the following browsers: Internet Explorer - Version 10 and above Firefox – Version 38 and above Chrome - Version 45 and above Safari - Version 8 and above. Does anyone know how to 'decant' a gas like nitrogen, CO2 or oxygen from one of the BOC cylinders into some other vessel? Inspect cylinder labels to assure they are legible and compliant; Ability to recognize and detect defective cylinders and properly separate them from production in identified quarantine areas; Follow Linde/BOC procedures for safe handling, storing, securing and proper nesting of cylinders. Find many great new & used options and get the best deals for BOC Oxygen O2 bottle cylinder empty exchange & refill Welding Cutting Oxy at the best online prices at eBay! BOC is a trading name of BOC Limited. We can provide a comprehensive range of related equipment for welding and cutting, personal safety protection and gas handling To organise for a cylinder collection you can call 0800 111 333 to speak with our friendly Customer Service team. once it has been delivered deteriorates rapidly (e.g. Pay the balance of one or more invoices by credit or debit card. i.e. FOR BOC CYLINDERS 0800 111 333 FOR CALOR CYLINDERS 01179 413 721 FOR ALL OTHER GAS CYLINDERS 0800 083 9652 3. This fee will not apply where an item is exchanged for equipment (not gas) of a similar value. - Never apply any unauthorised labels markings to cylinders, unless advised by BOC to identify faulty cylinders. Other charges such as delivery/customer collection charges and rental charges are non-refundable. This option should be used when a BOC customer wishes to return cylinders to a BOC Agent. Enter the account number into the initial screen and click on the 'GO' button. Unnecessary You have the right to cancel part or all of an order for any reason within 14 days of receiving the gas or goods. Empty Cyl Return. A cylinder without a legible product label should not be used. If you receive gas cylinders onto your site or yard, they should be stored securely and safely, and reported as below. Returning gas or goods to BOC - For gas you must either return the gas to a BOC Gas and Gear shop or arrange for BOC to collect the gas by calling 0800 111 333. I have returned my cylinders; why am I still being charged? Refunds on hire cylinders No refunds are available on hired helium cylinders once delivered. Return of Full Cylinder Items We will give credit for full cylinder items returned within 14 days from date of supply, as long as: 7. In the material number field enter the detail of the material/s being returned and also enter the returns quantities. 5. What are your delivery options and charges? All BOC Healthcare gas cylinders are designed to be robust, reliable, convenient to use and safe to handle. - Never repaint or obscure cylinder label, even if cylinder is rusty, dirty or damaged. Right to Cancel All returned cylinders, even if full, are vented on return to the cylinder agent to ensure that no cylinder has been tampered with whist it has been out on hire. If the valve outlet contains oil then do not attempt to use the cylinder; it must be returned to BOC. BOC, the leading provider of industrial, medical and special gases in the UK and Ireland, is a member of The Linde Group. (b) delivery/customer collection charges (except for the supplementary costs arising if you chose a type of delivery other than the least expensive type of standard delivery offered by us) where you return have paid for the item. - Goods bought in a BOC Gas and Gear shop should be returned there. Cylinder shoulders are colour-coded and cylinders are fitted with different valve outlets to provide product differentiation. You may cancel an order for a service at any point up until provision of the service has Dry Ice). cylinders are the property of the companies named on the cylinders. To enrol on a free course click on the enter button below. handling is that which goes beyond the sort of handling that might be allowed in a shop. When you have finished with this transaction please click on the 'Close' button - this will return you to the PartnerNet home page. - Rotate stock of full cylinders, and use cylinders on a 'first in, first out' basis. Your statutory rights are not affected by this policy. - Cutting attachments- Mixers- Nozzles- Regulators- Flashback arrestors- Gas hoses and fittings- Gas control manifold systems- LPG equipment - Gas and welding gas to us. ©BOC Limited 2015. If damaged, return cylinder to BOC immediately. 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