*Helpdesk available during all our trips. 22-26 Station Road It is your responsibility to ensure that you read all notifications displayed on our website. Any travel or arrangements not booked by Event Travel are outside our control even if they were to affect your booking arrangements with Event Travel - In some circumstances, a cancellation/administration refund processing fee of up to £25 per person may apply. Personal data that you provide is likely to include but is not limited to:-, • Name(s) including those as detailed in your booking Event Travel only collects personal information about you (for example your name, address, telephone number, email address) but never credit/debit/payment card details during any on-line transaction and only when you specifically provide us with such information, on a voluntary basis, for example when purchasing or enquiring about event tickets, packages online. You can also correct and update this information. We also use web analytics services from other companies to track how visitors reach our site and the path they take through it. Please note that direct sunlight or heat can sometimes damage tickets Cancellation of your booking; Book your tickets; Know where you buy! You can also set your browser to restrict or reject cookies. When you receive your tickets, please keep them in a safe place. - When the cancellation is on or after the 4th day before the event or during the transport; complete fare. Airbnb does not currently offer travel insurance or endorse the products or services of any travel insurance companies, agents, or brokers. c) If assistance is provided under para a) and b) above we will limit any monies paid to £5000.00 per booking form and in the event of there being a successful claim for costs against a third party or there being a suitable insurance policy(ies) in force our costs shall be recoverable from the client concerned. Important content in an event cancellation email: Relevant reasons for cancellation, Details of the event why it’s canceled, Further steps to be taken by an attendee, Refunds, if needed. In some cases, we may need to store data for longer periods when required by law (e.g. When you click on one of these links the mailing company logs the click so that we can understand who has clicked through from an email to our website. The length of time a cookie stays on your device depends on its type. Please be advised the venue reserves the right to refuse admission should patrons breach any terms and conditions of the event or Event Partner. OPENINGHOURS: MONDAY TILL FRIDAY 09.00 A.M. TILL 05.30 P.M.* *Helpdesk available during all our trips Bij Event Travel boek je bus- en entreetickets voor jouw favoriete festival. Should the destination for your chosen Ticket Package/Experience require travel outside of your resident country, a full Passport/ID is usually required for travel. About us. When Should You Write an Event Cancellation Letter? This Insurance has been arranged by International Passenger Protection Limited and underwritten by Certain underwriters at Lloyd’s. Any insurance premiums are non-refundable. NB: Arrangements can in some cases be made to deliver your Tickets and Final information pack to your Hotel or to be collected on the day. Want dankzij 25 jaar ervaring staan wij garant voor: Zorgeloze vakantie volgens jouw wensen NB: All information displayed on the Event Travel Website is provided in good faith - Event Travel cannot be held responsible for any inaccuracies - please advise customersupport if any inaccuracies /errors are found - Thank you, 21   TICKET DESPATCH – TICKET ALLOCATION - VENUE SEATING. Once a Deposit has been paid, you may make part payments thereafter if outside the 8 week window. In order to deal promptly with any claim hereunder it is essential that you retain all bills, receipts and other documents relating to your travel arrangements. This number can be found on your information sheets and also features on the reverse of your ticket wallet. The analytics services we use are: Weddings, familyevents, children’s summer camps, and thousands of commercial events and conventions were cancelled. We will acknowledge this communication and send you an amended booking confirmation or cancellation invoice accordingly. But many of them are proactively offering refunds as a gesture of goodwill. Zorgeloos op vakantie met Event Travel Een reis boeken doe je niet zomaar bij het eerste het beste reisbureau. Cookies let users navigate around the site. Link tracking: our emails may contain a number of hyperlinks, each of which has a unique tag. a) General Assistance. b) If legal action is undertaken by our clients against any third party as a result of any loss or damage suffered during their Ticket Package/Experience provided we have been notified within 90 days of the date of the misadventure and provided we agree to such action then we will meet initial legal costs. Material Alteration to your Ticket Package/Experience. 19    RESTRICTIONS/RESELL. Please be aware that any Ticket included in any Ticket Experience may be bound by the Terms and Conditions of the Ticket or Event Organiser. Event cancellation insurance can also include protection should the venue be unable to hold the event due to infectious disease, sanitation issues, food poisoning or murder or suicide at the venue. You can at any time, unsubscribe by selecting "unsubscribe" at the bottom of the newsletter or by emailing unsubscribe or by writing to us at the address below. Cancellation of your booking; Book your tickets; Know where you buy! You may also receive news alerts if you have subscribed to our social media options, including for example Facebook, Twitter, Instagram, LinkedIn, Google+, Pinterest, Our Blog. A sequence of disastrous events caused hundreds of thousands tourists to cancel their holidays. Whilst every measure is in place to ensure that the availability reflects accurately online, in the unlikely event of system failure or in the event that a problem arises, Event Travel will make every attempt to resolve any issues or provide comparable alternatives wherever possible. If you have a current Ticket/Event Experience or Package booking that has yet to take place or has completed, your data on your request will be deleted as soon as is possible to do or within one month after completion of the Ticket/Event Experience or Package unless otherwise required by law. If you cancel your Ticket Package/Experience booking for all or any member(s) of your party, you must notify us in writing immediately. The coronavirus (COVID-19) may be considered a foreseen event and is likely not covered by most travel insurance policies. Heb je op dit moment toch een vraag, dan kun je ons het beste even mailen. Want to know more about the Data Protection Ordinance (GDPR)? Please see below how we handle your personal data and what rights you have. This will only be as required, to fulfil our obligations to you, relating to the relevant elements of the services you require, in conjunction with the Ticket/Event Experience you have booked with us. What personal data is collected Your booking is with Event Travel Ltd. You may not resell or transfer your Ticket or VIP Ticket Package/Experience. First things first, it’s worth double-checking that you really have to cancel. Failure to inform us of your decision may result in your order being reconfirmed for the altered event and you will not be entitled to claim a refund. Organise your own private bus to your favorite festival! ADDRESS DETAILS:  If a company with 500 hotel room nights can be permitted to cancel up to a few weeks before an event, they are more likely to hold off on that decision until they have more information. Daarom klop je aan bij Event Travel. It should contain the reason of the cancellation and when the event will take place in the near future. Consequently we advise you to read their privacy policies before submitting data to such sites. We always endeavour to ensure that prices quoted on our website are accurate. On the other hand, a well-done cancellation can actually showcase the integrity of your brand. 25  International Passenger Protection (IPP), In accordance with "The Package Travel, Package Holidays and Package Tours Regulations 1992" all passengers booking with Event Travel are fully protected for the initial deposit and subsequently the balance of all monies paid to us, including repatriation if required, arising from cancellation or curtailment of your travel arrangements due to the insolvency of Event Travel. An event cancellation letter is a formal letter and so has to be written with great professionalism. Ticket allocating will be in accordance with the Ticket Description as part of your Ticket, VIP Ticket Package/Experience. We will take note of any special requests made at time of booking and will look where possible to assist. Travel insurance provides cancellation coverage in the event you had to cancel your trip for a specified covered reason. Due to increased security and counterfeit prevention in respect to the re-issue of Event/Concert tickets, it is becoming more and more difficult to organise the re-issue lost/stolen or spoiled event/concert/show tickets. Organize your own bus? To make payment go to My Customer Login, 4   IF YOU CHANGE YOUR TICKET PACKAGE/EXPERIENCE BOOKING. - This insurance is only valid for passengers who book and pay directly with/to Event Travel. Meet us online and receive interesting info & discounts. As part of Eventbrite’s customer experience team, I know event cancellations happen to the best of us. We store your personal information securely and may be held on our systems for up to 15 years, however, you can request that we delete your records at any time. Why are cookies essential to eventtravel.com website? If an event is materially altered, you will be offered an option to either reconfirm your order for the altered event or to claim a refund within such time as specified by us. Please check the details of your original booking carefully against your confirmation as there is a minimum administration charge of £10.00 for subsequent changes - Any administration costs incurred above this amount will be detailed to you prior to us making the changes on your behalf. Reserved seats will be seated together (unless otherwise stated at time of booking/shown on your confirmation) We therefore always recommend being in your seats prior to main act - Thank you. Our responsibility is to provide you with the Ticket and Experience in respect to the Event/Concert/Show as advertised by Event Travel, consequently we cannot be responsible for any expenses incurred by yourself as a result of the Concert/Event/Show being cancelled/postponed by the show/concert/event organisers. Please note that it is the responsibility of the client to be in possession of a Valid Passport/ID with normally a (minimum validity of 6 months) and any Visa that may be required. Full compliance of Data Protection is in place at all times. If you want to restrict or block the cookies we set, you can do this through your browser settings. Important note: Compensation payments do not apply to changes caused by reason of war, riots, civil strife, terrorist activity, industrial disputes, natural and nuclear disasters, fire, flood, technical problems to transport, closure or congestion of airports and ports, cancellation changes of schedules by schedule airlines /trains concert/event cancellation and similar events beyond our control. In some instances, depending on your email or browser settings, cookies in an email may be automatically accepted (for example, when you've added an email address to your address book or safe senders list). VENUE SEATING The legal basis for this processing is our legitimate interests, namely monitoring and improving our websites and services. Organize your own bus? Google Analytics, which uses cookies to help us analyse how visitors use the site. 18   EVENT/CONCERT/SHOW TICKET RE-ISSUE - IMPORTANT TICKET INFORMATION Session cookies are temporary cookies which only exist during the time you use the website (until you close the browser after using the website). Iedere hoofdboeker die bus- en/of entreetickets heeft geboekt heeft een mail van ons ontvangen met alle informatie over de tickets. Find out more about how these cookies are used on the Google privacy site. This said these cookies will only be valid for a limited time period. Persistent cookies stay on your device after you’ve visited our website. Please email: Customer Relations. Our privacy officer can be contacted at gdpr@eventtravel.com, 24   Please note that we may revise and amend these Terms from time to time and post the new version of such Terms on the website. As Event Travel will have made payments for Ticket(s), Merchandise, Hospitality, Accommodation, Travel (where applicable) on your behalf to ensure your booking is secure, cancellation costs will be incurred.