With a wide range of features including remote access and the ability to offer custom integration, our Dialler has helped thousands of call centres increase sales and improve efficiency. For companies in America, an additional benefit to the talented workforce is that outsourcing to a South African call center can reduce your call center costs by up to 50% versus rates in the United States. Analyze and report on performance in real-time. Engage your customers with the Motion unique technology: multichannel, realtime, powerful and effective. Send contacts instant messages and share documents. Newfies-Dialer is used for marketing, market research, opinion polls and voting. Contact us today to request a free demo. Saturday and Sunday Closed, 3rd Floor Advanced hosted call center solution. Sage Accounting. Genesys Cloud is the next-generation, all-in-one cloud contact centre solution that helps you manage and understand omnichannel interactions in a seamless customer journey. Tie quality to business strategy by creating scorecards to track key customer experiences. Soft switch software provides a Computer Telephony Integration (CTI) platform for call centres. Rapid innovation ensures you'll exceed customer expectations today and tomorrow. While some early adopters dove…, Upper Eastside Building Physical Address 9 Quantum Street, Technostell Building, Techno Park, Stellenbosch, Western Cape, South Africa 33°57'50.9"S 18°50'22.9"E Postal Address The Wanatel Call Centre Suite is a call centre software solution built around the understandings that Call Centre’s need options and flexibility to meet their requirement. 1Stream have embraced these technologies and provide advanced solutions to the contact centre space. Call monitoring is a fundamental challenge for contact centres. NICE inContact is the world's #1 cloud customer experience platform. Call center systems not only facilitate communication and engagement via phone, but also through channels such as email, live chat, instant messaging, SMS, and social media. Speech analytics is revolutionizing contact centres. No one can match us head on when it comes to our superior technology or customer-first pricing model. 1Stream are official Zendesk partners who are able to deliver and support the full Zendesk suite of products. Scorebuddy is a multi-award winning, purpose-built call center Quality Assessment solution for scoring customer calls, emails, chat or social media. You can also purchase self hosted editions of Bitrix24 if require source code access or would like to deploy Bitrix24 on premise. Affordable, feature-packed, cloud-based. Open source contact center software with predictive dialer capabilities. Considerations when purchasing call center software. With its comprehensive feature set, you can resolve issues faster and more effectively and increase customer loyalty. Ananzi.co.za. CallShaper is a call center software and Predictive dialer designed to help reduce costs and increase ROI for Call Centers. CloudTalk is a cloud call center software built for modern businesses. Close the gaps between departments with a combined approach to your companys call center software. Hello there, Some advice please. Have more LIVE conversations in 15-minutes guaranteed! Highlights include advanced skills-based routing; queuing and distribution; agent and supervisor capabilities; analytics and reporting; third-party integrations; and bundled, simplified billing. The UJET platform is enterprise-grade, SOC2 Type II and HIPAA compliant. Start with a 14-Day trial for FREE. Start making calls in 3 minutes with no hardware and a 100% free trial. Includes CRM, SMS and Facebook integration. Our expertise is in transforming complex contact centre technologies into simple solutions that focus on Experience crystal clear audio/video calls whether in your office or on-the-go. CloudTalk is a cloud call center software built for modern businesses. Rescue helps you provide technical support to your employees, your customers, or both, with a solution that is fast, reliable, flexible, and easy to use. In combining the functionality of a PBX (Onsite or Hosted) with an Advanced Reporting module and a powerful Automatic Dialer, Wanatel has created three complete call centre solutions. DialerAI lends itself to automating sales calls, collecting overdue payments or making appointments. The softwares core forecasting, scheduling and tracking capabilities allow organizations to accurately project future staffing requirements to support customer demand and back office task completion. VoIP services review, voip providers catalog, compare voip providers. Easy to set up, easy to use. An optional Survey module caters for rapid and easy to use client or staff sentiment measurement. If you choose a cloud version, you can start calling and receiving phone calls within minutes. South Africa presently has 535 call centres, over 47,000 seats, and 79,000 employees in the CC industry and more than 18 local CCs providing services to the international market. Keep your phone numbers. Automate tasks and capture insights to save time. Available as a cloud, hosted or on-premise solution, Aspect Workforce Management is a forecasting, planning, scheduling, employee self-service and real-time management tool that ensures every employee ... 3CX is a call center software solution including live chat, CRM integration and call work flows. A full 81% are operated as in-house call centres, and the average size was 77 call centre agents. Powerful OUTBOUND CALL CENTER platform. Built on the trusted Twilio customer engagement platform that powers over a half million agents today, Twilio Flex helps businesses rapidly deploy tailored cloud contact centers free from the limitations of SaaS applications. Powerful yet easy to use! Ameyo is an Omnichannel Customer Engagement Suite that enables enterprises deliver omnichannel customer experience. Talkdesk is next-generation cloud-based call center software that helps you connect with your customers. Create a customer community, increase customer satisfaction and succeed! Our customers live in a results-driven world, and giving them a clear view into thei... Real-time remote control of a customer's computer over the web for help desks, support softwares, IT organizations, and more. Handles inbound, outbound, and blended phone calls, as well as inbound email and customer website chat. Infobip is a global leader in omnichannel communication, helping brands to create meaningful relationships with their customers, at scale. Got a question about Sage software or services? Subscription | Wanatel South Africa. It takes only 2 minutes to deploy. Choose to deploy on premise, in your private cloud account or opt for 3CX to host your PBX for you. Employees can work efficiently from anywhere also using video conferencing, live chat and mobile apps. Key Features: Predictive Dialer, Auto Dialer, ACD, & many more. We install the software on customer's server. Supervisors enjoy performance insight through 50+ metrics Call Centre Solutions If you require the ability to measure and manage your performance with regards to voice communications, or if you need to automate certain business processes, you will definitely benefit from our call centre solutions. Monitor and coach agents from anywhere with robust analytics dashboards. Use smart dialers to give your agents more time with l... Open source call center software w/ outbound predictive dialer. Also handles inbound & manual calls as well as email and web chat. Easily augment your existing contact center with remote agents, new channels, or an intelligent IVR and chatbot, or move your entire contact center to the cloud. Hotline Call Centre Solutions (PTY) Ltd Address: Metropolitan Ctr, Coen Steytler Ave, Foreshore, Western Cape, 8001, South Africa, Cape Town. Unify your inbound calls and outbound dialing on a single platform. Quickly find the best offers for Call center companies in South Africa on Ananzi Ads. Simplify the lives of your sales and customer support teams with 70+ advanced calling features. 2,500+ companies like DHL, Yves Rocher, Karcher, Glovo rely on CloudTalk's supreme call quality and best rated telephony solutions... Get to the heart of customer needs immediately & make a serious dent in your inbound call center queue with 70+ software integrations. HoduCC- Call Center Software starts with 10 seats. With call center solutions from Salesforce, you don't have to invest in support centers around the world. You pay only if you need to have more than 12 empl... Agile CRM is a complete sales, marketing and service suite designed to let SMBs to sell and market like the Fortune 500. Simplify the way you manage your c... JustCall is a cloud-based phone system for sales and support teams to make, receive, log or record calls directly from desktop or phone. Bill Gates said, “How you gather, manage and use information will determine whether you win or lose.” With that in mind customer relationship management has never been more important. I am setting up a small home based call centre. Sure, you could work with a bigger VoIP provider, but bigger doesn¿t mean better. The effective, affordable, and easy-to-use cloud-based call center software, AVOXI. Instead, you get state-of-the-art global call center software that runs in the cloud, 24x7. . Intelligent campaigns optimize your call center efficiently by automating contacts & call flows, making sure that high-opportunity conversations are the only ones you will be having. Brig... Interactive agent scripting for call centers and live support teams, including powerful CRM integrations and complete analytics. Supercharge your CRM into an automated sales machine with intelligent autodialing, seamless CRM integration, and Enterprise phone service. Tie quality to business strategy by creating scoreca... An SMS and Voice Broadcasting auto-dialer solution for flexible outbound IVR and Press-1 to transfer lead generation. Close the gaps between departments with a combined approach to your companys call center software. Five9 is the all-in-one call center software that uses Practical AI to increase your team's effectiveness on the phone, web, email, chat and more. Rescue is built to serve teams of all sizes, from small helpdesks to the world's largest suppo... UJET is modern cloud contact center software company with leading innovation in customer support on the web, phone and mobile apps. AVOXI is the first platform to integrate your contact center solution with your voice service, with virtual phone numbers available for instant activation in 170+ countries. Dialpad's call center software improves customer experience and agent effectiveness, resulting in better conversations. Get to the heart of customer needs immediately and make a serious dent in your inbound call center queue. According to industry standards, its growth over the past four years is at twice the global growth rate and increasing three times faster than past industry leaders, India and the Philippines. Find solutions to common problems, or get help from a support agent. Easy to Use, Quick to Install, Simple to Support. Bright Pattern provides the simplest and most powerful AI-powered omnichannel contact center software that can be deployed quickly and nimbly by business userswithout costly professional services. Call center software supports the agents whose job it is to assist customers over the phone, or via one of those other channels. Cloud contact center software that offers VR, skills-based routing, AI, call blending, and analytics. Build meaningful customer relationships over any channel with the Infobip full-stack cloud communication platform. No set up fees. Call centres in South Africa are generally 20%-30% less expensive than US call centers and can be an excellent choice for: PhoneBurner is for OUTBOUND CALL CENTERS. Rescue is built to serve teams of all sizes, from small helpdesks to the world's largest support organizations, and everyone in between. Bright Pattern allows companies to offer an effortless and personal customer experience across voice, text, chat, email, video, messengers, and bots. Ensuring that our clients “Get the right call to the right agent at the right time” is critical for Inbound calls. Centralize phone calls from your website or landline into a single place. MiCloud Connect lets you move communications and collaboration to the cloud with confidence.... Twilio Flex is a fully programmable cloud contact center platform that gives businesses complete control at every layer of the stack. HoduCC- Call Center Software starts with 10 seats. Advancements in technology, and specifically artificial intelligence (AI) are changing this. Our core products provide the routing, recording and reporting essential for management in a contact centre. These three modifiable packages address the general needs of … Contact Sage South Africa today over the phone, email or chat. Complete, hosted telephony solutions specifically for the South African market. Running a productive contact centre has never been easier to achieve. Integrations with major CRM and other business tools not only will allow you to get in touch with your contacts with a single click, but also log details of every call you make. CallShaper partners with businesses to maximize contacts, track the performance of agents, manage leads, telemarketing, and sales processes. The easy-to-use interface offers robust functionality with advanced features, comprehensive reporting and seamless integrations with 25+ business tools to empower sales and service teams to have personalized, effective conversations with customers. Improve CSAT, FCR, close tickets, and keep your customers happy. We make calling easy and fun! 1Stream is the leading provider of cloud based contact centre technology in Southern Africa. Sign up and become part of the Primo family. As long as you have a stable and fast internet connection, you have everything you need. Use call work flows to eliminate ted... CloudTalk is a cloud-based phone system for support and sales teams. UJET is an enterprise-grade platform, ideal for companies with 50+ agents, that provides modern cloud contact center software with phone, chat and in-app support and leading innovation in smartphone te... Based in the UK, our hosted dialler can help grow your call centre by increasing sales, productivity and conversions. In need of a quick answer? See full address and map. Agents improve productivity and customer service by working from a single application. Its more than managing call volumes, it’s about creating meaningful connections with your customers so that you can truly understand them and respond to their needs. Kixie is the sales engagement platform that boosts sales team performance with ultra-reliable, easily-automated calling and texting for Hubspot, SalesForce, Zoho, Pipedrive, ... Feature-rich, flexible, hosted call center software (inbound and outbound) that is very easy to deploy, manage and use everyday. Standard features and applications. Experience unmatched call quality, intelligent routing and advanced voice features. Call Center Software in South Africa. GoToConnect Support Center enhances GoToConnect by giving supervisors and agents indispensable tools to improve the quality of customer interactions. Back Sage Business Cloud. Jobs . Reach 4x more leads w/ NO awkward pause. Available as a cloud, hosted or on-premise solution, Aspect Workforce Management is a forecasting, planning, scheduling, employee self-service and real-time management tool that ensures every employee and supervisor is delivering an exceptional customer experience while keeping costs low. So, what is it that’s attracting smart offshore business owners to choose South Africa as their preferred Business Process Outsourcing (BPO) service provider? Nothing to buy, no upfront costs. With cumulative 25 years of experience under our belt, it makes us leaders in the industry. The call center technology make use of in the process of communication is constantly being improved upon and updates in voice recorders are being provided for use in call center technology. Genesys Cloud is the next-generation, all-in-one cloud contact centre solution that helps you manage and understand omnichannel interactions in a seamless customer journey. Whether you are looking to make outbound calls, manage incoming calls, or track key call center metrics, HoduCC will be able to help.Key Features: Predictive … Take advantage of the Contact Management, Predictive Dialer and Cally Square IVR designer. Unify your inbound calls and outbound dialing on a single platform. The system makes it possible for you to appear more local to your international customers and prospects, helping you build trust and gain their confidence. We see the opportunities in surfacing and connecting data from calls, forms, and beyondhelping our customers get to better outcomes. Brands like Yaxxa, Outworx & Vertex Communication Solutions use HoduCC. All with 24/7 customer support. Better Sales, Made Simple. We install the software on customer's server. ★ call centre software ★ South Africa ★ Kuepper International ★ Ram Card Manager ★ Smartvoice ★ Account Software, Airfreight, aspnet2, Asset Management, bakkie, Banks, Bespoke Software Development, broker, 1Stream can get you working from home quickly. 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